Interactive Voice Response or Voice Automation

Filed in PBX     

Tech

Auto attendant as IVR

Interactive voice response is the latest technology through which voice or keypad input can be recognized by known how technology. Different small scale or upcoming enterprises accepted this kind of technology for development of their business on large scale. The caller has to make an input in a sort of keypad or input voice to interact with the PBX system.

Auto Attendant is a universal Interactive voice response technology used by PBX systems. This kind of PBX system with auto attendant is added with the extension through which the caller is linked to the concerned person they want to connect.

Interactive Voice Response tackling problem decreasing the cost with development

Advent of latest technology VoIP and increase in competition has deduced the consumptions cost of IVR. There is drastic development in IVR technology resulted in the change of atmosphere in the world of technology.

Standard IVR Hosting relatively decreased its costs

Though sophisticated IVR technology is till now very tough to preserve and organize. But the standard of IVR Hosting has developed a great that still many companies are taking advantage of it.

Invox potentiality and capability

Invox provides the patented technology which assembles the phone just in few seconds with the help of fast drag and drop designer. Invox is the latest interactive voice technology which does not require any additional feature to work on.

Call Recording Machine

Invox is automated machine which robotically records incoming calls in call recording machine in standard format. All the calls from escorts, callers and reports are recorded in the call recording machine. Additionally voicemail transcriptions too are filed in CRM.

CRM assimilation

Invox permits callers to use CRM with voice input. The voice input is transcribed and conveyed through email by the means of CRM. CRM helps in getting information, adding a note, setting a reminder as well as sending email.

Payment via Phone

Caller can make the payment of the product with Invox. It will process the whole procedure automatically and payment will be finalized though credit card in a mean time assimilating though associate doorway.

If customer is to pay the bill then it is automatically debited or credited according to the call pulses. Caller’s card will be assessed and according to the call pulse rate will be charged.

Geographical direction-finding

Invox can automatically route call to nearest dealer supported through the caller identification number. Survey as well as polling is also possible through this technology.

Other advanced features of INVOX

The advanced technology of INVOX helps in sending reminders to the customers by personalizing the system. Instant messages can also be sent when there is much call streaming in. These instant messages can be personalized with the help of CRM linkage. Computerize of handset calls can be done with the help of FAQs frameset. External technology like Google systematic, Skype, IM, etc. can be used for more advancement in the business field. Invox is proven technology to trace calls into Google systematic in conjunction with network gauges. Calls can be forwarded with the help of Skype assistance.